Knowledge Base
Driver Support
Get help with setting up your driver account, accepting rides, managing earnings, ensuring safety on the road, and troubleshooting issues in the Driver App.Rider Support
Find answers to common questions about using the Rider App, managing your account, booking rides, making payments, and staying safe while riding.
Recent Articles
How do I tip my driver?
You can tip in the app after the ride ends. 100% of the tip goes to the driver. Spinr takes no cut of gratuities.Can I request a specific driver?
Currently, the system matches you with the nearest available driver to ensure the fastest pickup time. You cannot "pre-book" a specific person.Can I bring my pet?
Service animals are always allowed by law. For non-service pets, it is up to the driver's discretion. We recommend chatting with the driver immediately after booking to ask.What if I leave an item in the car?
Go to your "Trip History" in the app, select the trip, and click "I lost an item." This will connect you with the driver. If you cannot reach them, contact Spinr support immediately.Can I pay with Cash?
No. For safety and security, all payments must be made digitally through the app (Credit Card, Debit Visa/Mastercard).
Popular Articles
The Driver App keeps crashing. What should I do?
Make sure your app is updated. Restart your phone. Ensure you have a stable internet connection. Clear app cache if needed. If the issue persists, contact Driver Support.How do Rider ratings work?
After each trip, riders rate their driver. High ratings help maintain your good standing. Consistent low ratings may result in account review.Why was my fare reduced?
Symptoms Trip earnings are lower than expected. Resolution Review the trip breakdown in the app. Contact support if adjustments seem incorrect. Cause Fares may be adjusted due to route corrections or cancellation penalties.How to view your earnings
Objective Track your trip earnings in the Driver App. Procedure Open the Driver App. Open the Account menu. Tap “Earnings” in the main menu. View daily, weekly, or monthly reports. Tap individual trips for fare breakdowns.How are my earnings calculated?
Q: How are my earnings calculated? A: Earnings are based on: Trip Fare Base fare: A standard fee applied to all trips. Distance driven: Charged per kilometer, with variable rates for the first 20km and distances beyond 20km. Time spent on trip: ...