Knowledge Base
Driver Support
Get help with setting up your driver account, accepting rides, managing earnings, ensuring safety on the road, and troubleshooting issues in the Driver App.
Recent Articles
How do I get my GST/HST number?
How to Register for a CRA GST/HST Account 1. What is a GST/HST account? A GST/HST account allows businesses to collect and remit goods and services tax (GST) and harmonized sales tax (HST) on taxable supplies in Canada. It’s tied to your Business ...How do I accept ride requests?
Q: How do I accept ride requests? A: Go online and when a ride request appears: Review trip details. Tap "Accept." Navigate to the pickup location.What if a rider doesn't show up?
Question: What if a rider doesn’t show up? Answer: After waiting for the required wait time, you may cancel the ride and mark it as "Rider No-Show." You may still be eligible for a partial fare.When do I get paid?
Q: When do I get paid? A: Driver payouts are processed weekly. You can view your earnings in the Driver App under "Earnings."How are my earnings calculated?
Q: How are my earnings calculated? A: Earnings are based on: Trip Fare Base fare: A standard fee applied to all trips. Distance driven: Charged per kilometer, with variable rates for the first 20km and distances beyond 20km. Time spent on trip: ...
Popular Articles
The Driver App keeps crashing. What should I do?
Make sure your app is updated. Restart your phone. Ensure you have a stable internet connection. Clear app cache if needed. If the issue persists, contact Driver Support.How do Rider ratings work?
After each trip, riders rate their driver. High ratings help maintain your good standing. Consistent low ratings may result in account review.Why was my fare reduced?
Symptoms Trip earnings are lower than expected. Resolution Review the trip breakdown in the app. Contact support if adjustments seem incorrect. Cause Fares may be adjusted due to route corrections or cancellation penalties.How to view your earnings
Objective Track your trip earnings in the Driver App. Procedure Open the Driver App. Open the Account menu. Tap “Earnings” in the main menu. View daily, weekly, or monthly reports. Tap individual trips for fare breakdowns.How are my earnings calculated?
Q: How are my earnings calculated? A: Earnings are based on: Trip Fare Base fare: A standard fee applied to all trips. Distance driven: Charged per kilometer, with variable rates for the first 20km and distances beyond 20km. Time spent on trip: ...