The Driver App keeps crashing. What should I do?
Make sure your app is updated.
Restart your phone.
Ensure you have a stable internet connection.
Clear app cache if needed.
If the issue persists, contact Driver Support.
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When do I get paid?
Q: When do I get paid? A: Driver payouts are processed weekly. You can view your earnings in the Driver App under "Earnings."
How to view your earnings
Objective Track your trip earnings in the Driver App. Procedure Open the Driver App. Open the Account menu. Tap “Earnings” in the main menu. View daily, weekly, or monthly reports. Tap individual trips for fare breakdowns.
How do Rider ratings work?
After each trip, riders rate their driver. High ratings help maintain your good standing. Consistent low ratings may result in account review.
Why was my fare reduced?
Symptoms Trip earnings are lower than expected. Resolution Review the trip breakdown in the app. Contact support if adjustments seem incorrect. Cause Fares may be adjusted due to route corrections or cancellation penalties.
How are my earnings calculated?
Q: How are my earnings calculated? A: Earnings are based on: Trip Fare Base fare: A standard fee applied to all trips. Distance driven: Charged per kilometer, with variable rates for the first 20km and distances beyond 20km. Time spent on trip: ...