Why was my fare reduced?

Why was my fare reduced?

Symptoms
Trip earnings are lower than expected.

Resolution
Review the trip breakdown in the app. Contact support if adjustments seem incorrect.

Cause
Fares may be adjusted due to route corrections or cancellation penalties.

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    • How are my earnings calculated?

      Q: How are my earnings calculated? A: Earnings are based on: Trip Fare Base fare: A standard fee applied to all trips. Distance driven: Charged per kilometer, with variable rates for the first 20km and distances beyond 20km. Time spent on trip: ...

    • How to view your earnings

      Objective Track your trip earnings in the Driver App. Procedure Open the Driver App. Open the Account menu. Tap “Earnings” in the main menu. View daily, weekly, or monthly reports. Tap individual trips for fare breakdowns.

    • What if a rider doesn't show up?

      Question: What if a rider doesn’t show up? Answer: After waiting for the required wait time, you may cancel the ride and mark it as "Rider No-Show." You may still be eligible for a partial fare.